Before you can withdraw winnings or activate certain promotions, you must verify your identity and address. This process, known as Know Your Customer (KYC), is standard at licensed casinos. At Spinpolo, the document upload system is designed to be straightforward, but knowing the exact format and size rules can save you time. Missing these details often leads to rejection, delays, or repeated uploads. This guide covers everything from required documents to step‑by‑step instructions, so you can complete verification in one attempt.
The casino requests three core document types: proof of identity, proof of address, and proof of payment method. A valid government‑issued ID (passport, driver’s licence, or national ID card) must show your full name, date of birth, and photo. A recent utility bill, bank statement, or official government letter (dated within the last three months) serves as proof of address. For payment method verification, you may need a screenshot of your e‑wallet or a photo of your debit/credit card (with only the last four digits visible).
Knowing the technical limits prevents unnecessary frustration. The following table summarises the allowed formats and size caps:
| Document Type | Accepted Formats | Maximum File Size | Recommended Format |
|---|---|---|---|
| Passport / ID Card | JPG, PNG, PDF | 5 MB | PDF (scanned at 300 DPI) |
| Utility Bill / Bank Statement | JPG, PNG, PDF | 5 MB | JPG (clear photo) |
| Payment Method Screenshot | JPG, PNG | 3 MB | PNG (256 colour) |
All files must be colour, legible, and unedited. Avoid using compressed formats like WebP or HEIC, as they are not supported. If your file exceeds the limit, reduce its resolution or crop the image to only the relevant section.
Follow these six steps to submit your documents correctly:
After successful upload, you may need to wait 24–72 hours for manual review. During this time, you can still play with real money, but withdrawals remain locked until verification is complete.
Even careful players run into issues. Here are typical pitfalls and how to fix them:
If you are uploading to claim a Spinpolo bonus, make sure the document is submitted before the deposit is made – otherwise the bonus may not be credited. For example, the Spinpolo no deposit offer requires full KYC before any free credits are released. Similarly, using a Spinpolo promo code after the deposit triggers the bonus, but the code must be entered correctly during the deposit step. Players who complete document verification first often receive their Spinpolo free spins within a few hours.
Document upload is a one‑time process at Spinpolo casino. Once your account is verified, you can deposit, withdraw, and use promotions without repeating the procedure. To avoid delays, always use the “recommended format” from the table above, and ensure your proof of address is dated within the last three months. If you have any questions, the 24/7 live chat support can guide you through the exact requirements.
Remember to visit Spinpolo directly to manage your account and check the latest upload guidelines – the rules are occasionally updated to comply with regulatory changes.
